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3 Steps for Setting Up VoIP at your Small Business

3 Steps for Setting Up VoIP at your Small Business

Every small business knows that the right phone system will cut costs, improve communication and customer service, and enhance collaboration within the workplace. And the best phone system for a small business today is likely to be a VoIP system – Voice Over IP. This communication system seems designed for the small business with low costs, minimal set up, and scalability. If you already have a high-speed internet connection and an IP network, it is relatively easy to set up a VoIP system. If you are new to VoIP and want to install a system in your office or place of business, here’s what you need to consider as you set it up.

1. Think About What You Need and Compare Solutions

There are two main options for installing a new VoIP system. You can either set up a system that handles all the calls you make and all aspects of the business phone system. Or you can add an IP calling system to your existing phone set-up. Once you have decided which option you prefer, you need to work out how many IP handsets you need, or if your existing phones will work with the system. When you opt for a full voip system you also need to make decisions on the type of features you want in the package, including automated dialling and receiving calls, integrated voicemail, holding messages, etc. You can set up a VoIP system as a kind of automated office assistant, which makes it easier to handle calls professionally and efficiently.

2. Set Up the Network

Check with your VoIP provider as to whether your existing network will be able to handle the load that comes from adding the VoIP system to the mix. You need to ensure that the system will handle calls with the minimum of errors and interference. You certainly need to make sure that calls are just as clear as they would be with the traditional network. You can have the provider conduct performance tests and additional bandwidth can be added if necessary.

3. Install the System

Luckily when you set up a VoIP system for your small business you won’t have to physically do it yourself. The telecoms company is responsible for making sure that the hardware and the software is installed and properly working, and that everything is available for you to start making and taking calls using the VoIP system. This is where it becomes important to work with a professional and efficient VoIP provider as it will result in minimal downtime as well as a more efficient communications network at a lower cost.

Image: Image courtesy of Stuart Miles /